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Furthermore, the real-time performance management cockpit contains an integrated ticket system for efficient handling of customer complaints.

Management also receives all feedback results in weekly and monthly summary reports per email as Excel and pdf files. At the store level, store managers and supervisors can easily log into the account based on their access rights and monitor the satisfaction of their customers in real-time.

The integrated ticket system helps store managers to discover and handle occurring problems and respond to customers as soon as they receive a critical feedback. The enterprise feedback management solution by Spectos allows for customers to easily give their feedback based on their preferred way of communication.

Management has transparency on service quality and customer satisfaction at the push of a button from everywhere and at all times. Always one step ahead: Waves Coffee House reveals how to gain competitive advantage. The same quality of service in all restaurants across all locations? Widmann Gastronomie shows, how it works. One text message away from comprehensive Customer Feedback - for Happy Pizza this is already reality. Start innovating your service quality management today! Key Facts World market leader in pizza home delivery Over Challenges Increase of customer feedback Feedback options offline and online Provision of comprehensive analytics and reports.

How to improve service quality through enterprise feedback Start DEMO now! Widmann Gastronomie The same quality of service in all restaurants across all locations? Back to Customers.