There is no corporate email to speak of and the corporate contact us link sends the visitor to the consumer website. Gerard J. Arpey Ari Bousbib Jeffery H. Boyd Gregory D. Brenneman J. Frank Brown Albert P. Carey Helena B. God blessings to him, you, and Home Depot.
Thank you. We had a total kitchen remodel, cabinets, countertops, and floors, it turned into a nightmare. We had problems with cabinet installation excuses,countertop kept getting delayed and idly promises over and over again. The floors were a nightmare, and continue to be. The biggest problems during the remodel were the crews. We have been trying to get Home Depot take care of the problems with our floors.
Were done. Worst carpet installation service ever if I could rate negative stars I would!! After 15 calls they show up at 5 pm then notify us they cannot finish it tonight they would have to come back. Now I have a baby and a toddler with no carpet in our rooms and my wife and I both have to work tomm.
Never ever ever again HD!! Does Home Depot in the New England area support local personal disasters? Not Non-profits or community natural disaster. My son lost his home to a fire in October of this year. We are looking to rebuild. Do the local Home Depots offer any kind of donations or assistance for the repair of such an event?
The event occurred on October 14, and the owner of the property is my son, Steven Wilson. Thank you for an information and assistance you can provide. We ordered sliding screen door 4 months ago. Sent to the wrong address but at least here!! Original ordered in March a plain standard patio screen door. Hopefully not dented. Ordered 70 hr carpet not expensive having 4 kids… 1st took a few days for them to measure, approved it paid and then appointment made for installation for last Sat vendor called Fri afternoon and carpet not on truck.
So much for 70 hr. Needless to say I will be taking my business and money elsewhere. No amount of cheaper price is worth so many phone calls and trips and aggravation. Mistakes happen and I certainly do know things get dented but 2 of 3? It is a shame because the people are nice and helpful but…. TO WHOM IT MAY CONCERN, The store in San Antonio TX has to be the worst store i have been too always so busy and never enough help…recently i went to the lumber area and was rudely told to wait an hour because they had orders to get for the commercial pro sales first that i would have to wait to be helped says a lumber associate and when the did get to me i was rudely given the items i was waiting for some roofing items.
I was told by the sales person that was helping me that there was 58 in stock at their warehouse, so there should not be a wait on getting them delivered to me. The first delivery date was for May 25th, on May 24th at pm at night the delivery company called and pushed back the delivery to June 8th. But, I had already taken the day off from work to be there on May 25th for the delivery.
Now, on June 8th the something happened to me again! Now, they have pushed back the delivery to June 26th! So I have now missed two days of work for the delivery dates that did not happen.
Now, I have to take off another day of work to be here for the June 26th delivery. When I called the store to find out what was going on I stayed on hold for about an hour and never spoke to anyone! I have always been a huge Home Depot customer and have spent a lot of money there each year, but I have to say after this experience I will not be going back there again.
All of this pushed back the remodeling of my kitchen too, having to hold off on the rest of the construction of my kitchen. I am super pissed about this, they should reburse me over my missed wages from the missed time at work! I wrote an email to the corporate office, only no one contacted me back. I am ready to hire a lawyer at this point. Terrible company! Home depot customer service in general is bad, bigtime.
Their customers are not important and they dont care about the level of service customers need or suppose to get. They foul up delivery orders, the are not detailed, focused, or make sure your item u order goes to the right store. When you complain to corporate they never get the picture right no matter how many times you detail the events. They come back more confused as ever not relaizing they are fustrating you further than u want to go.
I have tried somany times and so many chances that others i have talked to others, that I have witnessed, experience the same pattern and same scenarios as I have on a regular basis. Its not fair nothing seems to get done about it. Its a constant problem. That is why their stock is going down, that is why their competitors and amazon is ruling over them and their sales are over the top. Even when you put these complaints in review you are probably waisting your time over and over again.
They have screwed up one order after another with me, my neighbors, and other customers walking out of the stores making harsh, high level comments of disgust for everyone to hear. Should tehy be allowed to continue working there? Should these stores be allowed to operate under such stress they put on the consumer. They know alot of people depend on them and to perform acceptionally and they kknow they wont get in trouble, that is why nothing ever gets done. And anyone reading this knows how inportant communication, corporation and good customer service should be.
In the latter part of , I purchased a kitchen cabinet from the above location. At that same time, I ordered and purchased a counter top for the cabinet. He was involved in merchandising, supply chain, marketing, production, sourcing and also store operations. Ann-Marie Campbell. Executive Vice President. Ann Marie started her career with Home Depot as a cashier in the year She was part of the office in South Florida.
She leads the 3 US operating divisions and is the boss to more than , associates. She has also held various positions like store manager, district manager, regional Vice President before being elected as the Executive Vice President of Home Depot.
Matt Carey. Matt Carey joined Home Depot in After his joining, the IT capabilities of the company reached to an advanced level. His role also includes executing advanced technologies in stores and on the web. The story of Home Depot began from a coffee shop in Los Angeles in the year They started this business with the help of the investment banker Ken Langone and merchandising guru Pat Farrah. The first two Home Depot stores opened in Atlanta in Both the stores had an area of 60, square feet each.
Even when the business venture had just started, it was able to gain popularity in the DIY market. This made the company the fastest growing home improvement retail chain.
Today, after serving the home improvement industry for 40 years Home Depot has become the best. Their belief is in following the motto to provide high services at low costs. Home Depot company performs services like plumbing installations which are performed by independent licensed contractors. Their services also include whole house water softener installation. They provide a free in-home water test and they also recommend solutions to work on any hard water-related issues.
Someone came over and completed the measurement on Tuesday. But since Tuesday I have been calling the store at least 4 times a day. I even gone to store at least once a day to place the order for my patio door, but each time they tell me person responsible to take the order is not here. Today I went to store and spoke with the store manager Jeff Valencia, he promised that he will have some help me to get the door ordered, he asked a lady name America to help me, after 2 hours waiting she said she is not able to order the door.
I tried to call the manger again but he is not returning my calls, even though he gave me his card and said call him if there is an issue. Please tell me what the next step should be? I have just purchased home materials and flowers for my garden. Your associate, Dennis, in Memphis TN, Poplar store, was the nicest, well informed and courteous person I have encountered at this location.
Your website is hard to navigate. Jeannie Ridolphi. We now have a delivery for a Frig scheduled in a few days. Noticed on the receipt our old phone number was listed as a contact number for the delivery.
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